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  • I'm hesitant about signing my child up for tutoring. How do I know it will benefit my child?
    We get it! Choosing a tutor can be both stressful and time consuming. That is why we feel it is important for both the child and parent to chat with the tutor prior to committing to a tutoring session. We encourage all new clients to sign up for a 30 minute consultation prior to booking.
  • Will my child have to complete an assessment during the initial consultation?
    No. We believe children learn differently and there is no one-size fits all assessment to capture how much your child knows. Also, we realize that many children have "testing anxiety" and may struggle to perform to thier highest potential on an assessment. Instead, we dedicate 20 minutes during your consultation to work directly with your child. During this time we review the focus area and unpack their feelings surrounding the subject. We find that this helps us more with creating an individual learning plan for your child.
  • Do you offer in-home tutoring?
    No. At this time we do not offer in-home tutoring sessions.
  • What are the safety protocols you are taking in regard to COVID-19?
    Mask wearing is optional for all tutors and students during all sessions. The use of hand sanitizer and frequent handwashing will be enforced. Students will also be spaced out during all group sessions. In case of a closure, all clients will be notified via phone or email.
  • Do you offer individual sessions or membership packages?
    All of our services are subscription based. Visit our Subscription page to learn more.
  • What is your booking, rescheduling, and cancelleation policies?
    Sessions must be rescheduled within 5 hours prior to avoid any penalties. ​ No-shows or cancellations within a 5-hour window will result in a forfeit of your session and a charge on your package. ​ Sessions can be scheduled in advance for up to 30 days.
  • What is your refund policy?
    All sales at the time of purchase are final. If a client is unable to make a session, please communicate with your assigned tutor at least 5 hours prior to the start of your session. We will be happy to reschedule you at no extra charge. For additional questions or concerns, please call or email us using the Contact Us page.
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